Privacy Policy

1. Information We Collect

Depending on your relationship with Haven of Care, we may collect personal information directly from you or from authorized individuals or organizations.

The information we may collect includes:

• Name and other identifying information.
• Mailing address and other contact information.
• Telephone and mobile phone numbers.
• Email address.
• Date of birth when necessary for authorized services or administrative purposes.
• Information related to home care services.
• Information related to scheduling, service coordination, and caregiver assignments.
• Information necessary for electronic visit verification (EVV), timekeeping, and service documentation.
• Information related to billing, payments, authorizations, and administrative activities.
• Information provided by clients, caregivers, employees, applicants, authorized representatives, or other individuals acting on their behalf.
• Information submitted through website forms, applications, inquiries, or other communications.
• Information related to employment or caregiver applications.
• Website usage information, including IP address, browser type, device information, pages visited, and similar technical information.
• Other information that you voluntarily provide to us.

Because Haven of Care provides home care services, some information we collect may be sensitive or may be subject to additional privacy protections under applicable federal or state laws.

2. How We Collect Information

We may collect personal information when you:

1. 1Contact us through our website, telephone, email, text message, or other communication methods;
2. 2Request information about our services;
3. 3Become a client or authorized representative;
4. 4Receive or coordinate home care services;
5. 5Work or apply to work as a caregiver or employee;
6. 6Provide information for scheduling, billing, EVV, timekeeping, or administrative purposes;
7. 7Communicate with our staff or caregivers;
8. 8Complete a form or submit information through our website; or
9. 9Otherwise voluntarily provide information to us.

We may also receive information from authorized representatives, referral sources, government programs, managed care organizations, business partners, service providers, or other parties when permitted by applicable law.

3. Information Collected Automatically

When you visit our website, certain information may automatically be collected through standard web technologies.

This information may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Internet service provider;
• Pages visited;
• Date and time of visits;
• Referring website;
• General website usage information; and
• Other technical information used to operate, secure, and improve our website.

We may use cookies and similar technologies to support website functionality, security, analytics, and user experience.

4. How We Use Personal Information

Haven of Care may use personal information for legitimate business, service, administrative, and legal purposes, including to:

• Provide and coordinate home care services;
• Communicate with clients, caregivers, employees, applicants, and authorized representatives;
• Schedule and coordinate services;
• Assign and communicate with caregivers;
• Manage electronic visit verification (EVV) and timekeeping;
• Maintain service records and documentation;
• Process billing, payments, authorizations, and related administrative activities;
• Respond to questions and requests;
• Provide customer and client support;
• Send service-related and administrative communications;
• Send appointment, scheduling, and service reminders;
• Send EVV and timekeeping-related communications;
• Maintain and improve our website and systems;
• Protect the security and integrity of our systems;
• Detect, prevent, and investigate fraud, unauthorized access, or other unlawful activity;
• Comply with applicable laws, regulations, contractual obligations, and government program requirements;
• Maintain appropriate business records;
• Conduct internal administrative, operational, and quality-improvement activities; and
• Perform other purposes that are permitted or required by applicable law.

5. Cookies and Similar Technologies

Cookies are small text files that websites may place on your device through your web browser.

Our website may use cookies and similar technologies to:

• Operate and secure the website;
• Remember certain preferences;
• Understand website usage;
• Improve website functionality;
• Analyze website performance; and
• Support website administration.

You may be able to control or disable cookies through your web browser settings. Disabling cookies may affect certain website features or functionality.

6. Disclosure of Personal Information

Haven of Care may disclose personal information when reasonably necessary to operate our business, provide services, communicate with individuals, comply with legal requirements, or protect our rights and the safety of others.

Depending on the circumstances, information may be disclosed to:

• Employees and authorized representatives of Haven of Care;
• Caregivers and authorized service providers when necessary to provide or coordinate services;
• Clients' authorized representatives;
• Electronic visit verification and timekeeping providers;
• Billing and payment service providers;
• Scheduling and administrative software providers;
• Information technology and website service providers;
• Communication and messaging service providers;
• Professional advisors, including attorneys, accountants, auditors, and consultants;
• Government agencies and regulatory authorities;
• Medicaid programs, managed care organizations, or other authorized entities;
• Law enforcement or other governmental authorities when required or permitted by law; and
• Other parties when disclosure is authorized by the individual or otherwise permitted by applicable law.

Service providers that receive personal information from us are expected to use the information only for authorized business purposes and to maintain reasonable safeguards appropriate to the information they handle.

7. Mobile Information and SMS/Text Messaging

Haven of Care may use SMS/text messaging to communicate with clients, caregivers, employees, applicants, and other individuals who have provided appropriate consent.

Depending on the individual's relationship with Haven of Care, text messages may include:

• Appointment or scheduling reminders;
• Service-related communications;
• Caregiver/client communication;
• Electronic visit verification (EVV) communications;
• Timekeeping reminders or notifications;
• Administrative communications;
• Service coordination communications; and
• Other messages directly related to the individual's relationship with Haven of Care.

SMS Consent

When an individual voluntarily provides a mobile telephone number and affirmatively consents to receive SMS messages from Haven of Care, that consent authorizes Haven of Care to send messages consistent with the purpose for which consent was provided.

Consent to receive SMS messages is not a condition of purchasing or receiving home care services.

Message frequency may vary.

Message and data rates may apply depending on the individual's mobile carrier and mobile plan.

No Sale or Marketing Sharing of Mobile Information

We may share mobile information and SMS consent information with service providers that are necessary to operate and deliver our messaging program, such as messaging platforms, telecommunications providers, technology providers, or other vendors acting on our behalf. These providers may use such information only to provide authorized services to Haven of Care and may not use the information for their own independent marketing purposes.

Opting Out of SMS Messages

You may stop receiving SMS messages from Haven of Care at any time by replying STOP to a message.

After receiving a STOP request, we will process the request in accordance with our messaging procedures. You may receive a confirmation message.

You may request assistance by replying HELP.

You may also contact Haven of Care directly using the contact information provided below.

Please understand that opting out of certain administrative or service-related text messages may mean that we need to communicate with you through another available method.

8. Marketing Communications

Haven of Care may send certain communications about our services when permitted by applicable law and when appropriate consent has been obtained.

You may opt out of promotional email communications by using the unsubscribe instructions included in the applicable email.

Opting out of marketing communications will not necessarily stop communications that are necessary to provide services, administer an account, coordinate care, comply with legal requirements, or communicate about an existing business relationship.

9. Protected and Sensitive Information

Haven of Care may collect or handle information concerning individuals receiving home care services.

Where applicable, information may be subject to additional privacy and security requirements, including requirements under federal or state law and applicable contractual or government-program requirements.

We use and disclose protected or sensitive information only as permitted or required by applicable law.

10. Security

Haven of Care uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide and administer services;
• Maintain business and service records;
• Meet legal and regulatory requirements;
• Comply with contractual or government-program requirements;
• Resolve disputes;
• Protect our legal rights; and
• Fulfill legitimate business purposes.

The length of time information is retained depends on the type of information and applicable requirements.

12. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to certain personal information;
• Request correction of inaccurate information;
• Request deletion of personal information, subject to applicable exceptions;
• Request information about how personal information is collected or used;
• Opt out of certain types of processing where applicable;
• Withdraw consent where applicable; and
• Exercise other rights provided by applicable privacy laws.

To make a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before completing certain requests.

Certain information may be retained when required or permitted by law, regulation, contractual requirements, government-program requirements, or legitimate business purposes.

13. Colorado Privacy Rights

Because Haven of Care operates in Colorado, Colorado residents may have privacy rights under applicable Colorado law.

Depending on the circumstances, Colorado residents may have rights relating to access, correction, deletion, data portability, and opting out of certain types of processing.

Requests may be submitted using the contact information provided in this Privacy Policy.

We will process privacy requests in accordance with applicable Colorado law and any other applicable requirements.

14. Business Transfers

If Haven of Care undergoes a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law and any required privacy protections.

15. Changes to This Privacy Policy

Haven of Care may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or legal requirements.

When we make changes, we will update the Effective Date at the beginning of this Privacy Policy.

We encourage you to periodically review this page for the most current version of our Privacy Policy.

16. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact:

Haven of Care, LLC

Email

havenofcare@yahoo.com

Phone

720-300-0802

Address

8821 E. Hampden Avenue, Suite 204, Denver, CO 80231

Website

havenofcare.com

Effective Date: August 19, 2026